COVID-19 UPDATE

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Apollo Hospitals - Keeping you Safe

Apollo Hospitals, Navi Mumbai, in this unprecedented COVID-19 situation, has continued to successfully treat patients and address their health needs both in person & through virtual consults, strictly adhering to the regulations advised by the corporation and following international infection control practises, enhancing safety measures to provide a safe environment for patients & care providers. Please read below to know how we are keeping you safe while providing the care you need.

Non-Invasive Cardiology Services in Mumbai

Safety Initiatives:

    Safety initiatives are rigorously followed to minimise the risk of COVID-19 transmission
  • Screening patients for symptoms & COVID-19 exposure before the entering the premises at all entry points of the hospital. If declared suspected, then directed to Flu clinic else normal OPD
  • Usage of three ply masks for all staff, visitors & patients
  • Frequent cleaning of OPD rooms & visitor areas
  • Cleaning of rooms & medical equipment after each patient
  • Patient waiting areas with social distancing

REGISTRATION DESK

  • Glass partition/ Staff wearing face shields & mask
  • Social distancing- highlighted markings with 6 feet distance at every desk
  • Usage of proper personal protective equipment for all staff, visitors & patients, and doctors to ensure safety & precaution.
  • Cleaning of rooms & medical equipment after each patient (Frequent & regular cleaning of OPD rooms & medical equipment )
  • Patient waiting areas with social distancing
  • Digital mode of payment
  • Preferably one patient allowed. (Avoid relative if possible).
  • Staggering slots for OPD
  • For Patient education content, log onto - mumbai.apollohospitals.com

IF ADVISED ADMISSION

  • Documentation is completed as applicable.
  • Informed on SPOC will connect with you for further guidance
  • Documentation:Government Id proof preferably Aadhaar card copy In addition
    1. Non-insured patients: Will be advised with the upper limit of PAYMENT and subsequent PAN card copy requirement.
    2. Insurance Patients: Will be assisted by secretary/ PATIENT NAVIGATOR to complete respective TPA form, with clearance/signatures from consultant and submission of the same at TPA desk. To facilitate the patient with ensure pre-authorization again to avoid any surgical delays on the day of admission. This will ensure pre-information to insurance well in advance before date of admission.
    3. Corporate patients: Staff to obtain copy of company id card and inform PATIENT NAVIGATOR to take over who will internally connect with the Corporate desk to help to obtain
  • OPD Consult Advised admission, Reason for admission form filled
  • Guided to OPD support desk / secretary by Doctor
  • Patient briefed on role of Admission navigator/ SPOC
  • OPD support desk informs Navigator/ SPOC with patient details
  • Navigators connects with the patient and confirms on his preferred date of admission
  • Navigators offers support and reassures patient Helps to get billing estimate
  • Ensures complete documentation from Patient
  • Gives his/her card with connect/coordinates with admission desk to ensure room allocation on the date of admission.

Post the discharge you can follow-up with the consultant by visiting the OPD.

For more information, please call: 022 33503350/62806280, Emergency - 1066